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February 26, 2024
Question

I did all the courses for free, but TurboTex told me to pay $21. I don't know which course I chose for a fee. Plus, it doesn't pay. The error message keeps popping up

  • February 26, 2024
  • 1 reply
  • 0 views
I did all the courses for free, but TurboTex told me to pay $21. I don't know which course I chose for a fee. Plus, it doesn't pay. 
"Whoops! We hit a snag loading your data. Please try again."
The error message keeps popping up.
Therefore, I would like to know why I was charged $21 and how can i pay my fee

    1 reply

    February 26, 2024

    As we do not know what was entered on the return, we believe your best option is to contact our telephone support team for further assistance, as they have the option to view your screen to help resolve the issue. To contact them, please follow this link: Contact Us. 

    ​​​​​​​Thank you for choosing TurboTax.