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grant19591
March 30, 2023
Question

I have used TurboTax for a number of years.I am trying to access my account but I have changed my cellphone number. The other verfication is not working. Can you help?

  • March 30, 2023
  • 1 reply
  • 0 views
The alternative verification system is simply not working so I am shut out of my account if I have changed my cellphone number. I do not want to open a new account because I will lose the history of my tax returns.

    1 reply

    TurboTaxSusan
    TurboTaxSusan
    March 31, 2023

    Please use the form on this TurboTax FAQ if you no longer have access to the phone number on your account: https://turbotax.community.intuit.ca/community/navigating-turbotax/help/account-recovery-request/00/873777

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