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dchamney1953
January 6, 2024
Question

I just bought standard a Staples. I followed the download instructions but nothing installed.. I never made it to the screen where I enter the licence code

  • January 6, 2024
  • 1 reply
  • 0 views
I tried mozilla, edge and chrome and on each it got to the point where I clicked on 'install' it all disappeared

    1 reply

    TurboTaxSusan
    TurboTaxSusan
    January 7, 2024

    Please make sure that there is no malware, firewall or other security software that is blocking TurboTax from installing (ex: Windows Defender). You may also want to try running the installer as an Administrator (Right click > Run As Administrator).

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