Question

I purchased the Deluxe online edition, when I access the site it takes me to the free edition and doesn't recognize my Deluxe version?

Forum|Forum|4 years ago
April 8, 2022
1 reply
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How do I access my Deluxe version online?

If you have bought TurboTax Online, please go to turbotax.ca/activate to use your code before you start your returns. You can see this TurboTax FAQ for step-by-step instructions: In TurboTax Online, how do I use a prepayment code?

If you bought TurboTax at a retailer (Costco, Walmart, Staples, etc…), please make sure that you are using the code that came in the package. It may be on a slip of paper or on a scratch-off card. It is not on the outside of the box or on your receipt.

If you are still not able to resolve your code issue, please contact our phone support team at 1-888-829-8608