I was almost done my taxes and I clicked on “upgrade service” and now I can’t find my tax file and it’s trying to start over?

If you upgraded to Full Service, then yes, your return will be started over, as the Tax Experts will be preparing the return for you. 

Unfortunately, once you have upgraded or added features to your TurboTax return, there is no way to downgrade or remove the extra features. You would need to create a new return to go back to the original product. 

To start a new return, select “Start a New Return” from under “My Returns” in the bottom left corner. Once you have started your new return, you can select “View All Returns” from under “My Returns”. Then delete the unwanted return by clicking the small Trash Can next to it or “Delete” under the return’s name.