If I paid for my software, why are the tax file asking for payment/

Forum|Forum|2 years ago
February 19, 2024
4 replies
0 views

If I started with entering the CODE, why would they ask for payment?

Best answer by my-mocha-hotmail

When you first went to activate your code- did you get the same message "something went wrong"?

So can anything be done to correct this, because I did use the activation code required when I started my taxes.

GHarpe

Did you accept an upgrade along the way or do a spousal return with your spouse as this would count for 2 separate returns?

Thank you for choosing TurboTax.

my-mocha-hotmailAuthor

The turbo tax is good for up to 8 returns. I did pay for the software and have a code which is not working.

TurboTaxBrenda

Did you go to turbotax.ca/activate? Please make sure that you go there and enter your code. If you get an error message please let us know what it says.

Thank you for choosing TurboTax.

my-mocha-hotmailAuthor

Somethings not right, try reentering the code.

Continue

BrendaW-US

Can you please confirm that you purchase TurboTax Online software and not the TurboTax Desktop- CD/download version?

jm_tiratira

I'm following this thread. I have the same problem with my Deluxe online edition. Was the issue resolved?

TurboTaxSusan

@jm_tiratira Please try entering your code in the coupon code box on the payment screen.

jm_tiratira

So I should be able to use that code in the coupon code box? How many returns will I be able to use it for?

GE22

Just wondering if this got resolved. I’m experiencing the same thing.

$42 for mine and spouse return if I will add my spouse.

GHarpe

If you are doing a spousal return, you are doing 2 returns at the same time and are being charged for 2 returns as there will be 2 separate returns to be filed. If you started with our free software you may have needed to upgrade.

Your information may not have changed but the Canada Revenue Agency (CRA) changes the way things are calculated every year which might make a difference in certain deductions or new credits being allowed. When you start a new return, TurboTax will ask you questions about your tax situation and recommend the best product for you. As you work on your taxes, you may have to change products based on the complexity of your return. You may be upgraded to help claim expenses you’re entitled to, but might not know about.
There might be donations in box 46 of your T4 or Employee-paid premiums (medical) in box 85 of your T4 which would require an upgrade to allow you to claim additional credits not included in the free version. Please see the list below enumerating what is or is not included in the free version.

Simple tax returns include:

Employment income

Pension income

Other employment income such as tips

RRSP contributions

Child care expenses

COVID-19 benefits and re-payments

Unemployment (EI) and social assistance

Worker’s compensation

Disability amount

Worker’s benefit

Amount for eligible/infirm dependents

Tuition, scholarships, bursaries, grants, student loan interest

Caregiver tax credit

Disability transfer

Home accessibility tax credit

Tax on RESPs and RDSPs

Tax installment payments

Age amount

Income, credits, and deductions not listed above are not covered by TurboTax Free, including:

Employment expenses (meals, lodging, etc.)

Donations

Medical expenses

Investment income and expenses

Rental property income and expenses

Self-employed income and expenses

Thank you for choosing TurboTax.