Question

Ive already signed into my account and am starting a new 2022 return. When i try to do a file transfer it keep looping and wont transfer data. Its the same login info

Forum|Forum|3 years ago
January 28, 2023
2 replies
0 views

when it brings me to the screen that says Hello again! and I select sign into account to file transfer (rather than skip file transfer) it loops me back to the same sign in and same screen and wont import last years information

TurboTaxSusan

Our product development team is aware of this issue. They are working on resolving this issue and will have it resolved ASAP.

We apologize for the inconvenience.

TurboTaxSusan

The issue has been resolved. You should now be able to transfer your 2021 TurboTax Online return into 2022.
Thank you for your patience.

L

lynnettes1Author

Problem still remains and the 2021 info is not importing even after it appears you’ve signed in correctly

G

GHarpe

Sign-out of your return, then please clean your cache and restart your computer. An image has been included below for guidance.

If the situation has not been resolved, we believe your best option is to contact our telephone support team for further assistance, as they have the option to view your screen to help resolve the issue. To contact them, please follow this link: Contact Us.

Thank you for choosing TurboTax.