Question

The 2023 downloaded version does not let me enter the license key. What do I need to do to fix this issue?

Forum|Forum|2 years ago
January 14, 2024
2 replies
0 views

No text available

First, please make sure that you have purchased the right product. The codes for TurboTax Online will not work with TurboTax CD/Download & vice-versa.

Second, if you bought TurboTax at a retailer (Costco, Walmart, Staples, etc…), please make sure that you are using the code that came in the package. It may be on a slip of paper or on a scratch-off card. It is not on the outside of the box or on your receipt.

Please see this TurboTax FAQ for more information on the licence code: Where is my TurboTax licence code?

If you are still not able to resolve your code issue, please contact our phone support team at 1-888-829-8608.

L

lmtherioAuthor

I did contact the phone support team and after 2 hrs of trying this and trying that, I still have the issue. The problem was escalated to another team. Stay tuned for further updates.