Turbotax Refused to refund and Not provide the service either

Forum|Forum|11 months ago
April 21, 2025
1 reply
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Am filing a Non-Resident return and paid for Online Assist and Review. When I connected with a turbotax Online assist with some queries, they refused to provide any inputs stating their lack of support for Non-resident returns. When contacting Turbotax for a refund, they refused to refund the amount as well. Need to know the right forum or email to escalate this matter to get a meaninful and trustworthy resolution

TurboImpotVeronique

All support teams should use the same process.

We see in the system you called yesterday and we were able to locate 3 different orders in the system, one for a US product, two for Canadian products.

For TurboTax Canada products:

Order TTWND245970769 - TTO FULL SERVICE DELUXE PRIMARY RETURN TY24: When you called yesterday, a refund request was sent to Full service department. They are dealing with their refund requests and they should send you their decision by email within the next 5-7 business days.

Order TTWND290293109 - TTO ASSIST ^a REVIEW PREMIER PRIMARY RETURN TY24: What was the reason why the agent on the phone did not process the refund?

Thank you for choosing TurboTax.

Kohjas85Author

For TTWND245970769 , was told the same statement by the personnel on the call on 01st April (who had confirmed the refund will be issued by 07-April). But we are here 23 days apart with no refund yet.

For TTWND290293109 , they were not convinced by the statement that "TT ASSIST and REVIEW" personnel refused to provide any assist or review the Non-resident tax return.

But the person on the call did acknowledge that Turbotax TT Assist and Review does not provide inputs for Non-resident returns. Isnt this contradicting ?