Question

When I file my tax it requires me to pay TurboTax Assist & Review Basic 39.99 CAD. I cannot cancel a subscription in the Account settings section. How can I cancel it?

Forum|Forum|3 years ago
March 23, 2023
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Unfortunately, once you have upgraded or added features to your TurboTax return, there is no way to downgrade or remove the extra features. You would need to create a new return to go back to the original product.

To start a new return in TurboTax Online, select “Start a New Return” from under “My Returns” in the top left corner. Once you have started your new return, you can select “View All Returns” from under “My Returns”. Then delete the unwanted return by clicking the Trash Can 🗑️ next to it or “Delete” under the return’s name.