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April 1, 2025
Question

Why can't I use netfile québec service even if I'm eligible?

  • April 1, 2025
  • 1 reply
  • 0 views
I answered no to all the question but at the end I'm being told that I'm not eligible to use this service

    1 reply

    TurboTaxSusan
    April 2, 2025

    Can you please provide more information about your problem? What is the exact error message that you are getting? 

     

     

     

    April 2, 2025

    Hello,

    I get this message :

    NetFile Québec : You are not eligible

    Coline, you do not qualify to use Revenu Québec's NetFile service.
     
    But I do not understand why I'd not be eligible. I answered no to every question at the begining.
    TurboTaxSusan
    April 5, 2025

    You can review your eligibility on this Revenu Québec page: Filing Your Income Tax Return Online

     

    If you are eligible but still can't file, please contact our phone support team for more assistance.