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S
sanaeko
March 26, 2024
Question

Why can't I use TurboTax free for a very simple return?

  • March 26, 2024
  • 1 reply
  • 0 views
I am being prompted to upgrade to deluxe.

    1 reply

    T
    TurboTaxBrenda
    March 27, 2024

    If you are claiming any medical expenses or donations this will prompt you for an upgrade from free to Deluxe.

     

    Thank you for choosing TurboTax.

    S
    sanaekoAuthor
    March 27, 2024

    I don't have any donations or medical expenses.

    T
    TurboTaxBrenda
    March 27, 2024

    Unless we see your return and what you are claiming we can't advise further. You can contact our phone support team who can view your screen and advise further.

     

    Thank you for choosing TurboTax.

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