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April 22, 2023
Question

At what stage does it import last year's information? I signed in and it is asking for my address, name, etc. which it used to just import.

  • April 22, 2023
  • 1 reply
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    1 reply

    TurboTaxSusan
    April 23, 2023

    If you are using TurboTax Online, you should be asked which TurboTax Online return you want to import right when you start a new return. The option to transfer a TurboTax CD/Download is offered after you pick your product if you didn't choose a return at the start.

     

    If you didn't see any returns to transfer, you may be using a different account. This TurboTax FAQ has info if you are not able to find the return you are looking for: https://turbotax.community.intuit.ca/community/importing-transfering/help/why-can-t-i-find-my-turbotax-online-return/00/873627