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pg14887
January 29, 2023
Question

Re: Trying to log in to existing acc't. the WEB continuously loops back to the "Yes, help me sign into my acc't" or ""No, I want to skip file transfer" WEB Page

  • January 29, 2023
  • 2 replies
  • 0 views

I'm getting the same issue. Clearing cache did not work. I am signed in with the same login as previous years and I have access to all tax files from 2018-2021. 

    2 replies

    TurboTaxSusan
    TurboTaxSusan
    January 29, 2023

    We are currently having an issue with not being able to carry forward prior years’ tax information to a new return. Our product development team is working on resolving this issue and will have it resolved ASAP.

     

    We apologize for the inconvenience.

     

    TurboTaxSusan
    TurboTaxSusan
    January 30, 2023
    The issue has been resolved. You should now be able to transfer your 2021 TurboTax Online return into 2022.
    Thank you for your patience.
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