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March 16, 2021
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Paid $106.35 on Nov. 4, 2020, attempting to file my tax return, I am asked to pay another 140.00, Why?

  • March 16, 2021
  • 1 reply
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    Best answer by VolvoGirl

    In November you must have bought the Desktop CD/Download program.  Are you now in the Online version?

     

    Sorry you can't apply the Desktop CD/Download program purchase to the Online version.  They are separate prices and work different.  You have to pay for online and try to get a refund for the Desktop program.  Or switch to your program.

     

    To Continue in your Desktop program......

    You need to install the program on your computer and move your online return to the Desktop program. You can move your Online file to the Desktop program and continue without paying for Online or needing to reenter your info.

     

    To continue in the desktop version see this…….

    https://ttlc.intuit.com/community/choosing-a-product/help/how-do-i-switch-from-turbotax-online-to-the-turbotax-software/00/26129

     

    After you get the program installed the first thing to do before you open your tax return .tax file is to update the program and install any state programs you had. Then open your file. So you first might need to start a fake return to be able to download the state program (go to FILE - NEW).

    1 reply

    VolvoGirl
    VolvoGirlAnswer
    March 16, 2021

    In November you must have bought the Desktop CD/Download program.  Are you now in the Online version?

     

    Sorry you can't apply the Desktop CD/Download program purchase to the Online version.  They are separate prices and work different.  You have to pay for online and try to get a refund for the Desktop program.  Or switch to your program.

     

    To Continue in your Desktop program......

    You need to install the program on your computer and move your online return to the Desktop program. You can move your Online file to the Desktop program and continue without paying for Online or needing to reenter your info.

     

    To continue in the desktop version see this…….

    https://ttlc.intuit.com/community/choosing-a-product/help/how-do-i-switch-from-turbotax-online-to-the-turbotax-software/00/26129

     

    After you get the program installed the first thing to do before you open your tax return .tax file is to update the program and install any state programs you had. Then open your file. So you first might need to start a fake return to be able to download the state program (go to FILE - NEW).