Payment

Forum|Forum|5 years ago
May 5, 2020
1 reply
0 views

I did my taxes with you all 2018 and 2019 and I have not yet received my stimulus payment nor is the IRS portal telling me anything except I am eligible for payment but they don't have enough information to direct deposit. I have used the Turbo prepaid card 2 years and received a refund on the cards why now would they being saying they don't have my information. I need to speak with someone on how to get this worked out. I am a single mother of three and have been unemployed 2 mo I am still ot receiving unemployment nor have I gotten my stimulus payment and Im facing eviction I NEED HELP !!!!! and I need the stimulus payment ASAP. I think it is really ridiculous that y'all have blocked every avenue that allows you to speak with a live person with such an important matter as this in a time like this I will not ever do my taxes with turbo tax again or deal with a intuit card nor will i recommend ANYONE to do there taxes with you again and anyone reading my message that is considering opening a lawsuit against them or greendot contact me [email address removed]

CatinaT1

Go here: https://www.irs.gov/coronavirus/economic-impact-payments

This FAQ site may also answer your questions.

https://www.irs.gov/coronavirus/economic-impact-payment-information-center

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scally3Author

I have went to that web site a million times and tried to enter my information for the intuit card. it keeps saying it dose not have my bank information to direct deposit it which has to be false because I filed thru you guys and got my payment on the debit card y'all sent me so is it something on your end that has not transmitted to the IRS correctly. When I go in to put the debit card info it keeps asking for the amount of money I got back on my refund i enter it in and it keeps saying the amount I got back is not matching there records I went back to your website and where is my refund website to confirm how much I got back and it is the same as what I keep entering. This is not making any since and I need a phone call [phone number removed] or a solution emailed to me thru you guys ASAP. This is ridiculous and absolutely upsetting I cannot get in touch with anyone not even on the Turbo Card I need a phone call this is not fair. This is not good business.

JotikaT2

I apologize for your frustration. We will do our best to provide you with information. But as this is a public forum, we cannot address your personal account. I can share the following and hope it helps.

The bank account information for TurboTax filers is transmitted to the IRS as a part of the tax return. The IRS has the appropriate banking information for all TurboTax filers, which can be used by them to distribute stimulus payments. This is true regardless of whether a customer chose to receive their refund on a debit card, selected refund transfer (refund processing service/SBTPG) or other services.

Any TurboTax customer who selected a refund transfer or a debit card that gets a stimulus payment sent from the IRS to those accounts will receive those stimulus payments without delay or fees.

We know everyone is anxious to get their money. If you are eligible, you can find out when and how the IRS will be sending your stimulus payment to you by visiting the IRS Get My Payment tool.

The IRS Get My Payment is the ONLY way to get: