There are a couple reasons why this could be; If someone else claimed your child on their return or if they are 17 years of age or older. You can view this article from the IRS with more information, but if you feel you qualify, then I would recommend contacting the IRS. Be aware they may be experiencing high call volumes at this time.
TurboTax Expert Assist
Get answers to all your tax questions
Our experts are available on-demand, no appointment needed. Get help all year long with TurboTax Expert Assist.