Question

Cannot login because it thinks I want to Free File

Forum|Forum|5 years ago
September 4, 2020
1 reply
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Free File has put me in an endless loop unable to file. I can’t log into TurboTax as it kicks me out immediately telling me to Free File on the web. And the that web page kicks me out because I don’t qualify to Free File. And apparently there is no online support for TurboTax, so while I’m stuck overseas they want me to call a US toll free number in the middle of the night!

M

mesquitebean

Follow these steps to switch from the TurboTax IRS Free File Program to get to regular paid Online TurboTax. It should allow you to keep your same account and already-entered info.

First log out of all Intuit accounts.
Delete your browser Internet cache and any Intuit-related cookies.
Close your browser and reopen it.
Go to this page https://turbotax.intuit.com/personal-taxes/compare/online/
When you arrive there, do NOT sign in yet.
Choose the product you want to use like you hadn't even started a return before, and click on "Start for Free".
It will ask how you did your taxes last year. Say "TurboTax", and then it will ask you to sign in.
When you log in, it should recognize you were using the IRS Free File Program and should ask you if you want to switch to a TurboTax commercial product and not use the IRS Free File Program anymore. Say "yes".
Hopefully, that will put you back in regular Online TurboTax while keeping your originally-entered info.