Question

EFTPS PIN issue

Forum|Forum|2 years ago
August 30, 2023
3 replies
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We have been trying for months to pay via EFTPS. We have EIN but every time we try to sign up for EFTPS we get a letter in a mail a week later: "The information submitted does not match our records". We are frustrated and don't know what to do...

Ask the Experts - Self-Employed - Aug 2023

DoninGA

Contact EFTPS customer service - https://www.eftps.gov/eftps/direct/ContactUs.page

Speak with a customer service agent: 1.800.555.4477 (en español, 1.800.244.4829)
- Hours of operation: 6 am-2 am ET Mon-Fri and 8 am-8 pm ET Sat-Sun

evelynm

Hello - I understand your frustration - I would contact the EFTPS directly as follows:

Contact Us

EFTPS:

Speak with a customer service agent: 1.800.555.4477 (en español, 1.800.244.4829)
- Hours of operation: 6 am-2 am ET Mon-Fri and 8 am-8 pm ET Sat-Sun

Additionally, here is a great article with details from Intuit with other options if the EFTPS does not get resolved: https://turbotax.intuit.com/tax-tips/tax-payments/how-to-pay-taxes-10-ways-to-pay-your-tax-bill/L6CR274jr

Have an amazing day. Evelyn M (CPA 20+ years)I would love a thumbs up :) + Mark the post that answers your question by clicking on "Mark as Best Answer"

Emack_EA

Hello @pdxnole ,

I am so sorry about your trouble. The best way to PIN issues is to generate it through your IRS online account, and once the account is verified through the link below, you may generate a PIN on your own and use it to submit the electronic return. it takes only a few minutes to generated a PIN through your account. If you don't have an IRS online account, here is the link on how to create one: https://help.id.me/hc/en-us/articles/8214940302999-Internal-Revenue-Service-and-ID-me.

I have tried this with multiple customers and it worked. Please give it a try and you won't regret it.

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