Question

Tax return rejected

Forum|Forum|5 years ago
June 8, 2020
1 reply
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I have completed my Tax Return but it is being rejected due to "the previous AGI numbers do not match, therefore cannot be approved" even though it's the same number since I've completed my taxes on TurboTax last year. Is this a computer error? Can't seem to get any help and virtual assistants/ bot aren't resourceful. How can I get help or be able to directly talk to a person of customer service?

macuser_22

See this TurboTax FAQ on how to find your AGI

https://ttlc.intuit.com/replies/3301618

You can get free 2018 tax transcript from the IRS

https://www.irs.gov/individuals/get-transcript

If you filed late last year there is a good chance that the 2018 AGI never was entered into the e-file database. Try using 0 (zero) for the AGI.

If you filed an amended return use the AGI on the first filed tax return.

If it continues to reject then the AGI in the IRS database might be in error. Mail filing is the only option.

**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**