Hello, I would like to file a complaint. I tried to use Turbotax standard and was charged for TurboTax Deluxe Online 2023 and TurboTax Premium Bundle Primary 2023.

Forum|Forum|2 years ago
March 17, 2024
2 replies
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These products cost $91.53. I spoke with a customer service rep for 40 minutes, they told me if you add donations now, you are charged for this bundle. They tried to remove the donation but it didn't work. I was told that they would escalate this and open an investigation but then I couldn't file my taxes for 10-15 days. I would appreciate someone sorting this out. ASAP.

TurboTaxSusan

TurboTax Standard Online was discontinued a few years ago and replaced with TurboTax Deluxe Online.

The TurboTax Premium Bundle includes Audit Defence, Priority Customer Care and ID Protection. This is an upgrade that you would have had to have added to your return.

nicsakuramillerAuthor

Okay. Well the customer service staff gave me incorrect information. I asked if he could remove it, and he said no, because I had made a donation. I had not filed my taxes at this point. Would someone be able to help with this? Thank you.

TurboTaxSusan

Unfortunately, once you have upgraded or added features to your TurboTax return, there is no way to downgrade or remove the extra features. You would need to create a new return to go back to the original product.

To start a new return, select “Start a New Return” from under “My Returns” in the top left corner. Once you have started your new return, you can select “View All Returns” from under “My Accounts & Returns”. Then delete the unwanted return by clicking the small Trash Can next to it or “Delete” under the return’s name.

Alex156

Be aware

the 8 free returns is a scam!!!!

I am asking to extra for my daughter with no logical reason.

if that happens to you fight and disput it.

TurboTaxBrenda

When you have an issue with TurboTax, please let us know so that we can help. If you purchased TurboTax Online 8 returns from a retailer, then you would be able to complete 8 returns for that one price. However, if you purchased directly from TurboTax, you pay per return.

If you did purchase TurboTax from a retailer, 8 returns, and it isn't working, please let us know so that we can assist.

Thank you for choosing TurboTax.