We purchased the Turbo tax Standard 2022 with product key and it keeps saying there is something wrong with the product key

First, please make sure that you have purchased the right product. The codes for TurboTax Online will not work with TurboTax CD/Download & vice-versa.

Second, if you bought TurboTax at a retailer (Costco, Walmart, Staples, etc…), please make sure that you are using the code that came in the package. It may be on a slip of paper or on a scratch-off card. It is not on the outside of the box or on your receipt.

When entering the code, make sure to include the hyphens between the grouping of four numbers. Please verify the box for instructions. It is a common error to download the wrong software.

Please see this TurboTax FAQ for more information on the licence code: Where is my TurboTax licence code? You can download the current version of the TurboTax CD/download edition here:  Choose the 2022 TurboTax edition you need (for Windows). You can download older versions of TurboTax CD/download edition here: Where can I download the CD/download edition of TurboTax?

If you are still unable to use your code, we believe your best option is to contact our telephone support team for further assistance, as they have the option to view your screen to help resolve the issue. To contact them, please follow this link: Contact Us. 

Thank you for choosing TurboTax.