Who can use TurboTax Free Online is not based on income, rather it’s limited to people with simple tax returns.Simple tax returns include: Employment income Pension income Other employment income such as tips RRSP contributions Child care expenses COVID-19 benefits and re-payments Unemployment (EI) and social assistance Worker’s compensation Disability amount Worker’s benefit Amount for eligible/infirm dependents Tuition, scholarships, bursaries, grants, student loan interest Caregiver tax credit Disability transfer Home accessibility tax credit Tax on RESPs and RDSPs Tax installment payments Age amount Income, credits, and deductions not listed above are NOT covered by TurboTax Free, including: Employment expenses (meals, lodging, etc.) Donations Medical expenses Investment income and expenses Rental property income and expenses Self-employed income and expenses This TurboTax page shows what is included in the Free, Deluxe & Premier versions of TurboTax Online: Online Tax Software

Question

I am a low income Senior and my only source of income is CPP and OAS. Why can't I use Turbo Tax free?

Forum|Forum|4 years ago
February 2, 2022
1 reply
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TurboTaxSusan

Who can use TurboTax Free Online is not based on income, rather it’s limited to people with simple tax returns.

Simple tax returns include:

Employment income
Pension income
Other employment income such as tips
RRSP contributions
Child care expenses
COVID-19 benefits and re-payments
Unemployment (EI) and social assistance
Worker’s compensation
Disability amount
Worker’s benefit
Amount for eligible/infirm dependents
Tuition, scholarships, bursaries, grants, student loan interest
Caregiver tax credit
Disability transfer
Home accessibility tax credit
Tax on RESPs and RDSPs
Tax installment payments
Age amount

Income, credits, and deductions not listed above are NOT covered by TurboTax Free, including:

Employment expenses (meals, lodging, etc.)
Donations
Medical expenses
Investment income and expenses
Rental property income and expenses
Self-employed income and expenses

This TurboTax page shows what is included in the Free, Deluxe & Premier versions of TurboTax Online: Online Tax Software

M

marg-n7Author

My only income is CPP and OAS, pension only, no medical expenses, no other deductions.

Yet Turbotax did not allow me to chose the free option.

I looked at the list you provided, and mine return should be no charge.

TurboTaxSusan

Please contact our phone support as they can look over your return with you to see why you were upgraded. You can use the form on this page to get the right phone number to call: TurboTax Contact Us