TurboTax

File with experts
File your taxes
Experts at your fingertips

An expert helps with your taxes, or does them for you
TurboTax Expert Full Service

TurboTax Expert Assist

TurboTax Self-Employed
Prior year taxes
File myself
File myself
Do it yourself

We'll guide you step-by-step
TurboTax Do It Yourself

TurboTax Self-Employed

TurboTax Desktop
TurboTax Free

Activate your product

Prior year taxes
Business
Business
Business taxes

Get your T2 corporate return done right, your way
TurboTax Business

TurboTax Business Desktop
Tax situations
Tax situations
Tax situations

Find extra guidance for your big life moves
For investors

For 25 and younger

For self-employed

For new to Canada

For life changes
Resources
Resources
Resources

Explore tax tools, get tips, and read reviews
Personal income tax calculator

RRSP savings calculator

Learning hub

TurboTax support (FAQ)

TurboTax community
Pricing

Community

Question

As numerous people have pointed out, the State portion of 2023 does not work.

Forum|Forum|10 months ago
May 10, 2025
2 replies
0 views

Clearing my browser cache is not the issue. It says to download the state tax for my state, and then nothing happens. I can't finish my return. Customer service online says they are open seven days a week, but the phone number says they are closed on weekends. Cause nobody does their taxes on the weekends, right?

I paid over $100 bucks for non-functional software, with non-existent or falsely represented "help".

During the busiest part of the tax season, customer support was there 7 days per week. Now --- after the April 15 deadline --- they are available Monday-Friday 8 a.m to 5 p.m. Pacific time.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

@baconandcoffee

It sounds like You might be stuck in the State Download Loop..

There is a file to load and execute to fix that problem (IF..if that turns out to be the problem).

Here is the FAQ, below) with the download file to fix it.

....use the whole set of directions, but be sure to use the 2023 fix file link at the bullet point under step #1

State install/e-file update loop: State not installed after installation or TurboTax needs to update prior to e-file

____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*