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H
hyew491763
March 25, 2024
Question

Can't complete IL non-resident return.

  • March 25, 2024
  • 1 reply
  • 0 views
I'm trying to finish Illinois non-resident tax return, but TurboTax keeps complaining "Complete your nonresident return(s) first". I repeated several times and answered the questions and even I could see the message like "Nice! Your Illinois return is in great shape". But Illinois return status is still "Started" unlike other states that I'm filing.

How can I check what the problem is?

Thanks in advance,

    1 reply

    T
    TomK2023
    March 25, 2024

    Try clearing your cache and cookies in your browser.

     

    Your browser stores recently visited webpages as temporary files in a cache, which enables the pages to load more quickly when revisited.

     

    However, a full or corrupted cache can cause problems in TurboTax, so sometimes you need to clear your cache (that is, remove these temporary files).

     

    Here are the official instructions for the most popular browsers:

    Apple's official support site doesn't appear to contain instructions for clearing the cache in Safari. Your best bet is to search the Internet for clear Safari cache or similar search terms.


    Cookies are small files that temporarily store data on your computer. We use them to personalize your experience so you see information you already entered and not items that are irrelevant or repetitive.

     

    On rare occasions, they may make your browser think you already did something that you still need to do. To fix that, you'll need to delete (clear) the cookies from your browser.

     

    Each browser has a slightly different method for deleting cookies. Choose the browser you're using:

     

    TurboTax FAQ: How to clear your cache

     

    TurboTax FAQ: How do I delete cookies?

    **Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Mark as Best Answer"
    H
    hyew491763Author
    March 25, 2024

    Thank you for the suggestion. 

     

    I cleared all cache and cookies and revisited the state tax return.

    Unfortunately, only the Illinois return is still in 'Started' state.

    J
    JohnW152
    March 27, 2024

    Based on the actions you've already taken, it sounds like your best bet would be to delete your Illinois return and start it over again.

     

    See the TurboTax Help article How do I delete my state return in TurboTax Online? for guidance.

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