Fix California Return Loop

Forum|Forum|11 months ago
April 11, 2025
1 reply
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I'm stuck in the loop of fixing California return Form 568:

After providing the required missing information (ZIP code):

And state:

I was redirected back to the same page.

So I can't finish my tax filing.

Best answer by Jagor

This is what I initially thought - the wrong zip format, but I tried both and it didn't help.

Then I called the support team, and we carefully read the error message: Zip should be blank. This means that I should delete the entered zip. The same issue was with the state—State should be blank. After I deleted both field values, the form was accepted.

JagorAuthor

It's the online version. Using Mac with Chrome

MonikaK1

Try the steps in this help article:

You may receive a message like:

ZIP code is invalid for Electronic Filing. You must enter a valid ZIP code for your state. Enter a correct ZIP code in this format 'nnnnn' or 'nnnnn-nnnn'

TurboTax follows the IRS guidelines for acceptable ZIP codes. If the two-letter state abbreviation doesn't match the ZIP code, you'll receive this error when attempting to e-file.

Solution

If you receive this error:

Double-check you entered the correct two-letter state code
Make sure you've entered the ZIP code in either 5-digit or 9-digit format (for example 12345 or 12345-6789)
Look up the correct ZIP code for the street address in question

If this doesn't work, try some troubleshooting steps:

Check your Internet connection. Hardwired connections work best.

Try logging out of TurboTax, restarting your device, and then logging back in; try clearing your cache and cookies. If after trying all of the options mentioned you still have the same problem:

See this help article for instructions on how to contact TurboTax customer support depending on which product you are using.

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