It’s saying I owe turbo tax for using a live agent and doing IL taxes

Forum|Forum|11 months ago
May 2, 2025
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TurboTax Live Deluxe Online

xmasbaby0

Your question is posting from online Live Deluxe---which indicates that you have used an online version that includes live help from an expert. Did you use that help? If so, you pay the "Live" fee for both the federal and state returns.

If you have not registered, paid or e-filed you can clear and start over in a lower version of the software.

CLEAR AND START OVER

https://ttlc.intuit.com/turbotax-support/en-us/help-article/change-service-level/clear-start-turbotax-online/L37BZFuBV_US_en_US?uid=m6b26ost

https://turbotax.intuit.com/personal-taxes/online/free-edition.jsp

https://ttlc.intuit.com/turbotax-support/en-us/help-article/change-service-level/downgrade-lower-priced-version-turbotax-online/L2IDaMvkt_US_en_US?uid=m5ydiw67

How can I see my TurboTax fees?

https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-account-billing/review-fees-turbotax-online/L1XnIzgzg_US_en_US?uid=m682vq7k

If your TurboTax fees are higher than expected, you can reduce them by removing add-ons (BEFORE you e-file) :

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**