What to do when the TurboTax submission to the state is wrong?

Forum|Forum|11 months ago
April 13, 2025
1 reply
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I am working on my 2024 tax, and found out that in 2023 what TurboTax submitted to Illinois was different than the state processed. I supposed to get $41 refund from the IL state, but end up getting $200 deducted from my account. Took me a long time to finally get a copy of my IL state tax and showed that my Federal AGI on the my IL is $5000 higher than what's in my turbo tax which causing the owe payment. State said it's TurboTax that submitted the wrong info but when I go back to my desktop version, it showed corrected information . What should I do now? Can I file state amend form through TurboTax desktop? But the TurboTax Illinois state form information is correct.

CatinaT1

TurboTax has a special phone number for help with tax letters. Click on the blue button that says "Get help from TurboTax support" after you click here.

Just in case, How to submit documentation for accuracy guarantee claims.

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