No, you don't get TurboTax Live, which is the product with live help. Military members can file through any TurboTax Online (not CD/desktop or TurboTax Live) product, including TurboTax Free Edition, Deluxe, and Premium. To ensure that you get the military discount, review your entries in the personal info section. Open TurboTaxSelect the dropdown by My info and select EditSelect Edit under Personal profile and check your entriesMake sure that you have shown your military status as of December 31, 2024?Make sure that you entered your highest military pay grade in 2024Enter an answer for combat zone or hazardous duty area you served in during 2024Select a state and select Assignment detailOn the next screen you will see the message: Yes! You qualify for our enlisted military discount. Refer to the TurboTax Blog TurboTax Offers Free Tax Filing for Military Active Duty and Reserve.

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tatiromano1997

Question

Can Active Military members get help from agents for free?

Forum|Forum|11 months ago
April 9, 2025
1 reply
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TurboTax Online

SharonD007

No, you don't get TurboTax Live, which is the product with live help. Military members can file through any TurboTax Online (not CD/desktop or TurboTax Live) product, including TurboTax Free Edition, Deluxe, and Premium.

To ensure that you get the military discount, review your entries in the personal info section.

Open TurboTax
Select the dropdown by My info and select Edit
Select Edit under Personal profile and check your entries
Make sure that you have shown your military status as of December 31, 2024?
Make sure that you entered your highest military pay grade in 2024
Enter an answer for combat zone or hazardous duty area you served in during 2024
Select a state and select Assignment detail