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alfredo303
February 12, 2020
Question

I'm military why do I have to pay

  • February 12, 2020
  • 1 reply
  • 0 views
Also my military W-2s are on file but no discounts were added from turbo tax

1 reply

DoninGA
DoninGA
February 12, 2020

Did you indicate in the My Info section that you were active military?  Did you enter your military W-2 in the Wages and Income section of the program?

A
alfredo303Author
February 12, 2020

Yes I did for both. 

DoninGA
DoninGA
February 12, 2020

The discount should have been reflected in the Review of your fees in the File section, Step 1.  Since it was not then you need to contact TurboTax support for assistance.  Use the key words billing issues

 

See this TurboTax support FAQ on how to contact Support - https://ttlc.intuit.com/questions/3401489

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