MAD is putting it lightly

Forum|Forum|4 years ago
July 4, 2021
1 reply
0 views

I received your email today stating you will be removing your fees from my bank account for something is wrong with my Tax return, and Turbo TAX is going to be paid. Well I have news for you if something is wrong its your fault because your program double check everything plus I paid for you to CYA me to make sure you correct any problems that arise. These where filed 5'1 should have been here 6/7 and not one word out of Turbo Tax since the filing. I have been a customer for over 10years and this is and outrage. You dare touch my bank account and I will file suit against you. I opted to have all fees removed from Taxes and if you do not wish to offer that service remove it. If I don't get paid neither do for for at this point a service has not been provided. By the why it is my understand per the government you guys were not to charge this year anyway for filing. So much sure before you do this that you do not wish to have a class action suit, because I have read hundreds of post that you have been people this way. I will no longer be a customer and if we all stand together well there will be no more turbo tax. Without us what are you.

IRS Free File Program delivered by Turbo Tax

We’ll help you file both your state and federal
taxes for free, if you qualify.

If you can answer 'yes' to any of these questions, you qualify

Is your adjusted gross income (AGI) $39,000 or less?

Were you active duty military in 2020 with an AGI of $72,000 or less?

Do you qualify for the Earned Income Tax Credit (EIC)?

TurboTax Self Employed Online

VolvoGirl

The IRS Free File is a separate website. There are actually 2 different Free Online versions. Turbo Tax Free Edition and the IRS Free File website but you didn't use either of them.

If the IRS is taking too long to send your refund they will ask you to pay the fees, see step 3 under What happens if the IRS reduces my refund......
https://ttlc.intuit.com/community/payments/help/what-if-my-federal-refund-isn-t-enough-to-cover-my-turbotax-fees/00/26313

If you don't pay they will automatically debit your bank account. Then when the IRS does send your refund they won't take the fees out again And, Why you got charged,
https://ttlc.intuit.com/community/charges-and-fees/help/why-was-my-bank-account-auto-debited-for-turbotax-fees/00/26102

Turbo Tax says......

We understand that these are unprecedented times and we’re committed to helping our customers who are experiencing hardships. If you’re in need of assistance, call us by the Tuesday prior to your debit date at 1-888-808-1723 to speak with a trained specialist and mention “auto-debit”, or visit TurboTax Support.

pamelagc1Author

Believe me I will . Because your program can not state someones taxes are correct to file and you stand behind this . People pay extra for extended service and you offer not explanation as to what could have happened. You do not reach out to you customers to inform them of a problem all you are concerned about is being paid, yet we do not get our taxes. Do not send me over your script. If a live person cant answer don't worry I will be call ing in the AM. Lost a long time customer for ever. NOT that you care

VolvoGirl

Even if your tax return is correct Turbo Tax can't control when the IRS will send the refund. Once they transmit your tax return they are done with their part. Now it's up to the IRS. The IRS does not update Turbo Tax about your return. This year the IRS is taking a lot longer to send refunds. Nothing is wrong with your return. Turbo Tax can not guarantee when you will get your refund.

Turbo Tax does not state your taxes are correct. They only guarantee the calculations based on your entries. What is the 100% Accurate Calculation Guarantee
https://ttlc.intuit.com/community/charges-and-fees/help/what-is-the-turbotax-100-accurate-calculation-guarantee/00/26355