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May 14, 2021
Question

I just filed my federal and state return. However, I could not e-file my state return due to some error. How do I apply for a refund of the $25 state efile charge?

  • May 14, 2021
  • 19 replies
  • 0 views
I am mailing the state return in instead of trying e-filing again. I used TurboTax Home

19 replies

May 14, 2021

Me too,I would like to know  that as well,and how to contact TURBOTAX customer service center?

May 14, 2021

Me too can't file because of pin id. Want my money back too.

May 14, 2021

The State program is just not working right.  TT notes have the right details but the pick-up of the number and the calculation are just wrong.  If you override the entries, the transmit button will not work.  I have been trying the whole day to transmit.  It just goes through a loop.  I need a refund too of my filing fee.  Mailing out

May 14, 2021

@Admin

I would like a refund also. When I went to e-file it checked my return for errors and didn't find any but then after I put in my payment information to e-file the state return it went back and said there was something that needed to be checked before I could continue.  Why did my payment go through but my state tax return didn't

May 14, 2021

All these silly badges and other crap and no attempt to answer our questions. Turbomess.

VolvoGirl
May 14, 2021

Contact Customer Service  (You need to pick the CD/Download program in the product drop down box.) 
5am-9pm Pacific Time
7 days a week
https://support.turbotax.intuit.com/contact/

What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

May 14, 2021
May 17, 2021

thanks!!

May 17, 2021

At least the forum makes me feel better knowing I'm not the only one.  Had to print both State and Federal.  Regretting not just taking it to a professional.

May 18, 2021

Me too 

May 17, 2021

I also attempted to e-file my state and federal tax returns and was prevented from doing so because of an error. I am mailing my tax returns and would like to get a refund for the $25 fee for e-filing the state return. 

TY

mjegp

DoninGA
May 17, 2021

@Mjegp wrote:

I also attempted to e-file my state and federal tax returns and was prevented from doing so because of an error. I am mailing my tax returns and would like to get a refund for the $25 fee for e-filing the state return. 

TY

mjegp


You will need to contact TurboTax support for any Billing Issue

 

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

May 19, 2021

I also want my $25 refunded because e-filing didn't work, but I am not able to contact a representative from Turbotax. I went through the process by logging in, going through the help menu, getting a support ID number and phone#.  But when calling I can't get through because my account doesn't include live access.  

Anyone out there able to get through to them? 

 

-Eric

May 17, 2021

Turbo tax did not file my taxes electronically, because of some pin number error.

 

Who and how to talk to anyone?

 

How do I get my $25 back?

 

 

DoninGA
May 17, 2021

@Nightpilot 

@tonyjwand11 

@Coyote7777 

Read the answer posted on this thread for contacting TurboTax support concerning Billing Issues.

May 18, 2021

Same issue after wasting a lot of time making this state e-file attempt.  Glad I managed to get the federal e-filed after I removed the state e-file option.  Ditto on the refund, how do I get my $25 refund?

May 17, 2021

Same with me, I was not able to file State return so am looking for the $25 refund.   

May 17, 2021

How do I get a refund of the $25.00 since I was not able to file my federal and state returns electronically?

May 18, 2021

My issue was that it was rejected because it said my AGI from 2019 was wrong.  I know it is correct because I looked at multiple places including my IRS account.  Had to mail 45 pages both for Fed and State as a result.