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May 14, 2021
Question

I just filed my federal and state return. However, I could not e-file my state return due to some error. How do I apply for a refund of the $25 state efile charge?

  • May 14, 2021
  • 19 replies
  • 0 views
I am mailing the state return in instead of trying e-filing again. I used TurboTax Home

19 replies

May 19, 2021

I used Turbo Tax for the first time to file Fed and State taxes. Because of an error on the Turbo Tax side, I mailed both Federal and State returns and not e-file. If I have been charged for E-filing and I mailed the returns, do I get a refund of some sort?

May 20, 2021

also, the fed return did not accept last years income number so i had to also mail it.  Please void the $25.00 e file fee for the state return.

DoninGA
May 20, 2021

@RSharp wrote:

also, the fed return did not accept last years income number so i had to also mail it.  Please void the $25.00 e file fee for the state return.


You will need to contact TurboTax support for any Billing Issue

 

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

May 28, 2021

I had mail my state return also, the programs said it was amended but I hadn't amended the return. so i also what a refund since I had to mail my state in. how do I apply for the refund?

VolvoGirl
May 28, 2021
June 2, 2021

  dont know why i field my  my state was not filed with not the time is over and im going be penalized for not filing on a timely manor. My state taxes are just setting their and i can't get them filed

June 12, 2021

I had the same issue.  The state of Illinois would not accept the e-file.  Request a refund

February 12, 2022

I want a refund, too.  I tried electronic submission 3 times and kept getting this message on the Federal return: "IND-031-04 - The primary taxpayer's AGI or Self-select PIN from last year does not match IRS records."  I kept a copy of everything I sent to the IRS for 2020 taxes, and the 2020 AGI was correct.  I finally decided that my IRS account for 2020 must be screwed up somehow.  In the meantime, I already was charged $20 for filing my state return.  Since I didn't use TurboTax for filing my 2021 state income taxes, I want a refund on the $20 filing fee you charged.

DoninGA
February 12, 2022

@LaurelGene You will have to contact TurboTax support for any billing issues.

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

April 14, 2022

I also tried to e-file my state tax but it said I had an error.  The error was in the tax code not my info.  How do I get my $25.00 refund.  I have now mailed my return.  I used turbo tax Premier.

VolvoGirl
April 14, 2022
January 23, 2023

Why was my taxes not e-file

AkinaLO
January 24, 2023

@Aza80aza There is a list of reasons why you wouldn't be able to e-file. Please refer to the article below. 

Why can't I e-file my return? - Intuit 

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April 19, 2025

I have been using Turbo Tax for 20 years.  Guess what.  Ill never use it again.  The cost is ti high and program sucks.