Solved

Turbo Tax charge but no refund!

Forum|Forum|5 years ago
May 22, 2020
25 replies
0 views

I’m getting my turbo tax charge deducted from my refund. However, it’s been two months, I still haven’t gotten my refund, and now Turbo Tax is going to take it directly from my account. Why would this company take it from my account when I asked it to be deducted from my tax refund? Which I still have not had deposited AND there is NO INFORMATION regarding the status of my efile! Pretty sure Turbo Tax is making me pay them for messing up my refund. No idea how to go about this.

Best answer by bluedeb

Was your return accepted? If it was, the processing of your tax return has nothing to due with TurboTax. The IRS is the one delaying the processing of your return & refund. It is taking the IRS longer to process returns since they are closed. They are still processing e-filed returns but the 21 days (business days) is not the standard now due to Covid-19. The IRS is not processing mailed in returns at this time.

All you can do now is keep checking the IRS website, Where's My Refund, the website updates once a day.

https://www.irs.gov/refunds

When you choose to pay your TurboTax fees from your Federal refund & there is a delay in the processing of your return/refund, then per the Refund Processing Agreement, TurboTax can deduct the fees from your bank account.

Why was my bank account auto-debited for TurboTax fees?

https://ttlc.intuit.com/community/charges-and-fees/help/why-was-my-bank-account-auto-debited-for-

bluedebAnswer

Was your return accepted? If it was, the processing of your tax return has nothing to due with TurboTax. The IRS is the one delaying the processing of your return & refund. It is taking the IRS longer to process returns since they are closed. They are still processing e-filed returns but the 21 days (business days) is not the standard now due to Covid-19. The IRS is not processing mailed in returns at this time.

All you can do now is keep checking the IRS website, Where's My Refund, the website updates once a day.

https://www.irs.gov/refunds

When you choose to pay your TurboTax fees from your Federal refund & there is a delay in the processing of your return/refund, then per the Refund Processing Agreement, TurboTax can deduct the fees from your bank account.

Why was my bank account auto-debited for TurboTax fees?

https://ttlc.intuit.com/community/charges-and-fees/help/why-was-my-bank-account-auto-debited-for-

Z

Zanghi

Same is happening to me but I am not receiving a "mail return". Mine is all electorinc and I filed and was "accepted" over two months ago.

T

Twitchitt

Same here. Chose Direct deposit. Accepted 2/16. Got an email yesterday they’ll be deducting from my bank account.

P

pjgaeng

I have not received my federal refund yet and don’t want to charged for it yet.

I

Indian1167

I won't be using Turbo tax to do my taxes anymore. How could they ask for payment to assist me with my taxes, and I still didn't receive my refund.

DoninGA

@Indian1167 wrote:

I won't be using Turbo tax to do my taxes anymore. How could they ask for payment to assist me with my taxes, and I still didn't receive my refund.

Because you agreed to that when you requested the optional pay with refund for your TurboTax account fees.

See this TurboTax support FAQ for payment of the account fees - https://ttlc.intuit.com/community/charges-and-fees/help/why-was-my-bank-account-auto-debited-for-turbotax-fees/01/26102

L

Lake County residential income

been a customer for a long time you guys are screwing me I will not be back if I have to wait for my money you should have to wait for yours.

C

candeegirl

I agree. Same here. If I have to pay them without receiving my refund, then what is the point of that option. Apparently, people choose that option for a reason and the reason is they can't afford to pay it until they receive their money from their refund. I've tried call but that's no luck. The only reason I choose turbo was because of Uber but this is the 2nd year I've had an issue ever since I've used them. I've never had any issue with other tax services so this will be my last and final year with using turbo tax.

M

Mmendoza0308

Same, and I will make sure my 3 children don't use it either before is too late.

B

beefy1121

Turbo tax will no longer participate in the free file program after this year so no worries there

B

Buttsteak

Exactly! What interest do they have in helping me after they got their cut? I started using turbo tax because it was $25. Now it’s over $100. I have a simple return. I feel like this company gets worse every year to the point that I’m afraid what will happen with my return.

Critter-3

For future reference ... to get a totally free filing for fed & state returns ...

If you qualify you can use one of the 10 IRS FREE FILE options to file a fed & state return for free ... but you must log in thru the IRS site :

https://www.irs.gov/filing/free-file-do-your-federal-taxes-for-free

For Filing Season 2021, you must make $72,000 or below to use one of the 10 IRS Free File partner offers.

J

Johnny2000

Put a stop payment for that amout

Critter-3

Or just not have enough in the account and the debit will be refused ... either way there will be a fee charged by your bank.

N

NeverUsingTTagain32

Yeah same thing happened to me. They should get paid when the refund is sent. They lost a customer and I’ll be telling everyone I know not to use their services because this is bs

L

Lynette82

I filed May the and have no updates.And when they respond they will give u a one time my deductible was scheduled fo r June 30th day extension for July 30th then will repeat the same process. Then my bank returned the fees since my return has not hit then low and behold I get a refund date of August 4 the after turbo tax couldn't get they fee. So I believe even if I paid before you received your refund they would charge u again anyway that's how the account is set up they straight scamming and the bank kick back I hope doesn't mess up the refund have to call back tmw.

L

Lynette82

Won't be using turbo tax again after this year. Not for the people.

X

xmasbaby0

You do not have to use TurboTax ever again if you do not want to. But you need to be aware that no matter what tax software program you choose to use in the future ---- when you choose to have the fees deducted from your federal refund there will always be a fee for that choice, and there will always be a stipulation that you have to pay your fees within an allotted amount of time whether your refund arrives or not. So avoid that situation. Pay your software fees upfront.

And next time---see if you qualify to use any of the free filing services offered on the IRS site:

https://apps.irs.gov/app/freeFile/

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

A

AVXtech101

The problem with this is there was no deadline proposed and on my receipt if I am paying in advance now it should not be charging the extra $40 to have ot taken off refund. That's where they messed up because I was able to present such to my bank... they are reversing it due to that fact that they are still trying to charge me the fee for taking it from my refund...