IRS Portal Now Open; Status Shows Turbo Tax Didn’t Give Enough Info For Me To Receive Payment

Forum|Forum|5 years ago
April 15, 2020
82 replies
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So everyone knows the IRS Portal is now open for you to adjust your direct deposit information if you need to. First it will let you check your status-then it may allow you to update your payment method. I was able to do so successfully. I was not immediately told how long it will take for the funds to come into my account.

FYI- the status of my payment originally was that they didn’t have enough information to send my payment based on my most recent tax return. So basically I got the Turbo Tax Debit Card-no advance, and not a Rush card just the normal Green Dot Turbo Tax card-and basically somehow Turbo Tax has my information all screwed up because the IRS didn’t have enough info to send me my stimulus payment. Everyone around me is getting theirs and I’m sitting here like a fool come to find out it’s because of Turbo Tax. I paid $230 to get my taxes done by them and they screwed me on both my tax refunds and the stimulus. I won’t be back to do business with them again.

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LS13

How were you able to get this information? When I did the get your payment link it says not able to determine payment status at this time blah blah blah.

Jvanburen82

Same here, fortunately we were able to input bank info on the IRS site! Hopefully that doesn't take too long for the IRS to process. I will never use Turbo Tax again...its been nothing but problems!!

LS13

@iPhoneGuy86 How were you able to get the information? Did you go to the IRS website and changed it under non filers link? I need my funds as of yesterday. Lol. I was already thinking to re enter my info to make sure I got my funds, then I see all the posts on here and wish I would have went with my gut because I would have had them today.

Maci2021

They could’ve told us I’m definitely joining the lawsuit now

loveremy

When I enter my info on the get my payment it keeps telling me my tax info is wrong . I need help here .. my stimulus still isn’t on my turbo visa

Aarongee75

Same!!!! I F*cking paid these chumps money and they screwed everything up... then they turn off their call support line, and their website has stopped working... I am so mad right now. I needed that money today and they screwed me... I WILL NEVER USE THIS SERVICE AGAIN, AND I WILL BE LOOKING INTO FILLING A CLASS ACTION LAWSUIT AGAINST THESE PEOPLE BECAUSE THEY OBVIOUSLY DID THIS TO A LOT OF OTHER PEOPLE............... I am also contacting BBB as well as anyone else until they OPEN THEIR PHONE LINE AND WEBSITE

Maci2021

Extra fees this year to file plus lied to all us we’ll contact him tell him

Keljo78

Same.

For 2018 my refund was direct deposited into my checking account. For 2019 it was deposited onto the Turbo green dot card. Today I logged into the IRS “Where’s my Payment” tool and it said they needed more info in order to direct deposit my stimulus payment - my banking info is what they asked for. I submitted my account info and it basically just said “thanks, check back once a day for an update on when your payment is scheduled to be deposited.”

My oldest daughter was showing hers pending as of Monday morning bc her & her husband used their checking account for their refund. I feel like using the turbo card for mine has delayed my payment. Otherwise, I probably would have received it today like everyone else. I am not happy about this.

omaraiden1

Ok well I filed with turbo 3years now had my refund dd to their turbo card.. didn't receive my stimulus nothing.check the irs portal says they don't have dd info. So I went to enter it in and its saying it's not the right info they have for me to come back in 24hours??! What the **bleep**!!! I'm not understanding and it's so frustrating!! Is it because I'm entering the full amount and not the amount after turbotax takes their **bleep**ing fees for what since the fees are for them to help if anything happens and I'm calling their number and its disconnected I use their app can't get on so I'm just so confused right now??.

Help

RickG

We understand how frustrating this can be, assuming you are going the the Get My Payment portal through the IRS, it's asking for your AGI from 2019 or 2018 and the amount paid/received for your refund/owed funds prior to any fees having been taken out. So it sounds like you are doing it correctly based on what you have posted.

nicolelouos

hi are u looking for aomwthing well its not avalbile anymore so move on

mrslynchjdl

I got the Turbo Card this year as well, and only got it because it said that I was approved for a RAL and after filing my taxes it said that I wasnt and was stuck with the card..When I went to the stimulus find as well it said that i had no direct deposit information on file I'm like wtf

Mmcfarling50

I received the same message from its portal site plus after spending my tax money I had a whole .60 on card lol but now I'm at -10$ for monthly fees I didn't want the **bleep** card to begin with I got my info updated tho thank god .i won't b using turbo next yr...

LS13

@Mmcfarling50 How were you able to change your info? I don't see the button for changing info on the IRS website anymore.

Lilkhan26

As of right now im locked out for logging into it so many times so i have to wait til tomorrow to see if i can switch the bank info back to my turbo prepaid then i can tell you more info for now , im stuck back just like everyone else

Tolivers

My disappointment is the lack of direction from Turbo tax. They did not give any information on us having to possibly update our banking info. Everything I found out was from Facebook groups. They have been bad before but I expected them to step up during a pandemic. I said last year I was done. I mean it this year. I paid them for nothing. I got better support from forums for free. That Turbo card is another nightmare.