IRS Portal Now Open; Status Shows Turbo Tax Didn’t Give Enough Info For Me To Receive Payment

Forum|Forum|5 years ago
April 15, 2020
82 replies
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So everyone knows the IRS Portal is now open for you to adjust your direct deposit information if you need to. First it will let you check your status-then it may allow you to update your payment method. I was able to do so successfully. I was not immediately told how long it will take for the funds to come into my account.

FYI- the status of my payment originally was that they didn’t have enough information to send my payment based on my most recent tax return. So basically I got the Turbo Tax Debit Card-no advance, and not a Rush card just the normal Green Dot Turbo Tax card-and basically somehow Turbo Tax has my information all screwed up because the IRS didn’t have enough info to send me my stimulus payment. Everyone around me is getting theirs and I’m sitting here like a fool come to find out it’s because of Turbo Tax. I paid $230 to get my taxes done by them and they screwed me on both my tax refunds and the stimulus. I won’t be back to do business with them again.

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ffvarus

I have been searching on the Turbotax website about how they will be fixing the problem with getting our Stimulus money that we are due but there is no explanation and no way to reach any person. There are many articles online about how groups like Turbotax and some others did not submit the proper information to allow us to get our monies. How will we be compensated? I just filed my taxes again with them. I have been a long time user but that is in serious doubt now. Hello TurboTax what happens now? Please post your answer on the main web page.

JH35000

Unbelievable...So I filed 2018 and 19 through Turbotax and for both I received my refund via the Turbo Prepaid Debit card. I have one card from 2018 and one for 2019...About 3 weeks ago after I received my 2019 refund I was informed I owed the IRS a balance from an oversight on 2018 filing. I just read that in this particular circumstance and for some bizzarre reason my stimulus refund would be deposited into the Turbo account from 2018 and not into the current 2019...Long story short the 2018 account i closed and now I have no idea what to do. The IRS website refund tools get me nowhere as I'm locked out constantly and no one can seem to give me distinct and concrete answer as to how fix this. I m done with using TurboTax. I'll file for free with the IRS in the future and skip the fees etc.

Taneeshab1

So.....I received advance from turbo last two years, new acct each time per Turbo/SBTPG, charged fees I normally wouldn't have to, refunds came through without hitch. Now two months later, stimulus payments are going out and received. Not for me. I check and was told you can update banking info when portal opens. I did. First thing Wednesday morning. Locked out for 24hrs....no updates yesterday and now showing check will be mailed to address on file. Why?????? I don't want any extra paper let alone touching these paper checks. How am I supposed to go out when we are on lockdown???????? Trump Admin and TurboTax can kick rocks!

Tjhutson1990

I used TurboTax as well.. No issues with my federal return. Had fees taken out of my return. Got a turbo card for dd of my return. I checked get my payment Wednesday. It said we need more info. So I entered my chime account for the stimulus money to go to. Get my payment said I was eligible for the stimulus. Check GMP earlier and that **bleep** said they are mailing me a check the 24th. I entered my dang info and triple checked to make sure all numbers was right. I'm pissed tbh cause now I'll end up waiting up to 6 weeks for it and I have bills to pay before the are disconnected.

Ken835

The IRS said that if you recently filed your taxes if you can't get in they not fully process they are fixing the issue it's on the website in the get my payment faqs which that part they recently updated yesterday next week is a whole week let's give them a chance to get it right too many ppl in America for everyone to be getting that money all in the same day technology or not realistically but my issue is can we get an answer from turbo tax what happened because this may be it for them for me dude seriously just no respect in misleading millions of taxpayers

Tjhutson1990

If you had fees deducted from your return that's what happened!! When fees are taken out of the return it has to go through a 3rd party account before it hits the turbo account. The 3rd party account is temporary only used for fees. So the IRS sends it to the temp 3rd party account then the 3rs party account sends it to your actual turbo account. I don't expect them to send them all out at once but when it asks for more information and you enter your checking account info for it to be sent to that account I expect it to go there and not come in the mail. I live in an apartment and they always putting the mail in wrong boxes. It happened with my son's social security card. They don't pay attention to who's name it on t. I plan on calling them first thing Monday morning. I'm not happy about this at all.

booman0566

I filed with turbo tax and the same thing happen to me also a turbo tax rep told me that 90% turbo tax filers did not receive the stimulus check yet

loveremy

my fourth day in a row .. get my payment app keeps telling me my tax info is wrong ! How do I get help

Pletcher17

Yes I won't be doing business with them again either. It wouldnt let me use my banking info because I had them take their fees out of my refund. I will be going with someone else totally free next year. I dont care about any advances at least ill have peace of mind. Now I have to wait for a paper check to be mailed out because they wont deposit the stimulus on the turbo card and the new bank info i put in didnt match their records.

Tjhutson1990

As much as I paid to do my taxes threw TurboTax I'm appalled at this situation!! They got almost 300 $ of my money and now this. H&R Block did the same thing to their clients. I'm gonna find out if the person I know get a update on hers from the IRS she used h&r block. All she had to do was enter the account and routing numbers for her emerald card. I'm kinda thinking chime rejected the payment from them to my account that's what the IRS website says most likely happened. Too bad it's Saturday and the aren't open or I'd be on the phone with them right now. I'm contacting chime and TurboTax as well to see with I can do about this. I don't have 6 weeks to wait. It could take as long as a few months to get a paper check. Plus the mail people that deliver the mail in my complex don't pay attention and just put mail where ever in whoever's box. I constantly get mail for someone who lives way in the back and I live in the very front and I get my neighbors mail just about daily.

Florida_Resident

I have used TurboTax for years and this year I had my fees withheld from my refund so I thought I would get a paper check for the stimulus payment. To my surprise, it was deposited on Friday into my bank account.

LS13

Everyone check the get my payment portal. I just checked it and there is information when my deposit will be sent. NO MORE PAYMENT STATUS NOT AVAILABLE!!! FINALLY!!! THANK YOU JESUS!!!

Jeromym

@LS13 mine doesn't have a date yet. I updated mine Wednesday morning. What date of deposit did you get?

Stburkh

I had the same status not enough information but when I tried to enter bank information it said error and locked me out for 24hrs. I logged on last night only to see that my payment is being mailed to me now and no option to enter bank information. I am truly upset because I am moving next week and had to take time off from work so I was counting on this. It's weird we can use the card for direct deposit with a job but not for the IRS especially when it shows info on the return

Tjhutson1990

If you had fees taken out of your return then the account information the IRS has is not the same account as your TurboTax card account!! When you get an advance or fees taken from your refund they do it threw a 3rd party bank. The account on your return is the account for the 3rd party bank. It's sent to them they take the fees and/or advance out of the return then they send it to your turbo card account. It's like this with H&R Block as well. I used TurboTax a friend used it as well and another friend used H&R Block. She checked hers this am and it says the same thing mine says. I asked someone who knows about taxes and this stimulus payment and she said just about everyone who updated threw the IRS portal is saying they are getting a check mailed. Noone knows why. But I don't get the flipping point of them asking for account information if they are just going to send all of us **bleep** checks. I feel your pain. Got rent electric water and internet bills all due ( I'm self contracted) I'm not able to work because wait times and no childcare atm. It's all bs.

tford0219

I just checked the IRS portal and my check is being mailed out on the 24th. I entered my DD info in on Thursday and my status updated overnight and now I’m getting a check. So most of us may be receiving checks. Just a lil fyi, hope this helps some that are still wondering.

Tjhutson1990

@tford0219 yes this is true. I just got off chat with TurboTax rep. He said that even tho I updated my info Wednesday morning that I didn't do it fast enough and the IRS chose how to pay me. But he added this! Said to check the status once a day and that it could change to direct deposit because the 24th is still a week away. So can anyone help with this? Are the people who own back child suppose even eligible for this payment? If they are and the IRS sends it for back support? Then what if the custodial parent received state assistance say like tanf will the state keep the stimulus payment like they do the tax returns they get or would it actually go toward back child support.

LS13

@tford0219 from what I have read in numerous articles is that anyone who owes back child support, their check will be offset. It will either go to the custodial parent directly or the state if on any cash assistance I owe tanf. When it will be applied to child support account is unknown. If they didn't file returns, most likely they are not going to try and enter non filers information. I'm sure waiting to see if I'm going to get mine. Lol

Marijane

Same thing happened to me as well!!! I paid $173.18 to this company just to do my own dang taxes with no BS assistance from this scam of a company. I had absolutely no guidance along the way, and was offered no assistance, except options to upgrade to all of these services. It was a painful process, overall. Oh, and “Checking my info” prior to submitting it?! BULL. Then, when I checked the IRS portal, I received BS error that they don’t have enough info. Why? Because of turbo tax. More like TROUBLE TAX. Then, Come to find out that my forms had so many discrepancies which needed to be amended. Now I’m sitting here like a duck having to wait another 16 freaking weeks for my amended return to be processed.. I want a dang refund from this company. I hate you, Trouble Tax. I have never been such a livid consumer. Shame on this company.