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GabiU
September 11, 2020

New TurboTax support page launched!

  • September 11, 2020
  • 58 replies
  • 0 views

What previously was a landing page for FAQ content is now a dynamic self-help hub with FAQs, community content, and tutorials for TurboTax Online and TurboTax Desktop. 

TurboTax Help Hub! 

 

As users are navigating through the pages, there’s been two additions: 

  1. A “Breadcrumb” at the top of the article pages, that will allow users to more easily to navigate up and down the taxonomy to find answers.
  2.  A “View All Articles” navigation page that can be sorted by product.

 

 

 

We hope you explore and enjoy the new experience!

58 replies

February 15, 2021

While doing my 2020 taxes, Turbo Tax is telling me that my wife wasn't covered by my health insurance for one month starting on Dec 1, 2019.  This is an error since my wife has been covered by my health insurance continuously since 1997.  How do I fix this?

February 18, 2021

I went on irs site and just for giggles checked to see if my status ever updated from PAYMENT STATUS NOT AVAILABLE from the 2nd EIP.  (Which i did, in fact, receive from SB/TurboTax after the irs erroneously sent out eip payments to temporary account numbers).  IT STILL SAYS PAYMENT STATUS NOT AVAILABLE?  Does anyone think this is going to be a problem when they process my 2020 taxes?  I do qualify for the eip with dependents and rcvd the correct amount both times.

February 21, 2021

I itemized and have zero in 10b (as I should) and turbo tax gives me an error that says "Charitable Contributions should be blank". I try to type delete the "0" and TurboTax says must enter a number. Please fix your software, I know my taxes are correct but this kind of error makes one less confident that I can trust your software and I will be looking at alternatives next year.

February 21, 2021

Yes, I ran into a similar problem with TURBOTAX giving zero in a wash sale field.  In my case edit says "Must be Blank or greater than 0"  You cannot get around it. Very disappointing indeed. 

 

February 22, 2021

I have been a Turbo Tax member for the 7 years yet the system cannot find me when I called so I can never receive a call back. But I am able to log into the site.

February 23, 2021

Turbox support programmers,

 

Form 1099-Div Worksheet issue!

 

I first filed the return and was rejected by the Fed.  Then I try to fix the issues recommended by Turbo tax.  But the Form 1099-Div Worksheet has a Bug.  On Box 7, I want to check the c. "For Form 1116, select which column. "  I checked the box A Column.   But the system wanted me to check  the a. "Check to deduct foreign taxes on Schedule A. "    

 

If I don't check the a. , the system would not allow me to file the return again.  

February 23, 2021

Usually TURBOTAX downloads from Brokers like TDAMERITRADE is seamless and problem free... NOT this year! The "GAINSKEEPER" interface has a programming problem with WASH SALES less than $.50. GAINSKEEPER reports dollars AND CENTS, TURBOTAX expects WHOLE DOLLARS and drops amounts less than .50.  This results in entries being filed that are zero or blank. COMEON GUYS! YOU CAN DO BETTER!!!

February 24, 2021

Federal pensions earned before 1 Oct 1991 are not taxable by the state of Oregon. Pensions that started before 1 Oct 1991 are prorated. The Oregon state tax portion of Turbo Tax is supposed to allow you to enter your dates of service to automatically calculate the prorated portion of federal retirement taxable. There is supposed to be an "add" button on a page to do this. THERE IS NO ADD BUTTON IN MYVERSION OF TURBO TAX. HELP PLEASE

February 24, 2021

How do I get pass 10B - Charitable Contributions? I entered all the information with the "guide me every steps" and the system reviewed and get me to file. But when I clicked submit, the 10B form pops up and said Charitable Contributions should be 0. I have manually downloaded the Turbo Tax update but still getting same issue.  Help!

February 24, 2021

I ran into the SAME ISSUE it seems that TURBOTAX IS ONLY 1/2 updated for the "CARES ACT" which allows those who claim the Standard Deduction to take this additional deduction. IT allows entry but fails the LAST EDIT!  VERY Frustrating indeed. I SURE HOPE TURBOTAX Programmers are monitoring THIS COMMUNITY!